Code of Conduct
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DEALING WITH THE GENERAL PUBLIC*
1.1 Contact & Communications
An IR:
will at all times, when contacting anyone either from a telephone list or by other means, respect the privacy and wishes of the person contacted; will never engage in ectionable, abusive, unfair or aggressive conduct when contacting or dealing with any other person in relation to I HEALTHY WORLD or the opportunities provided; will offer the opportunities of, and association with I HEALTHY WORLD, on its merits without exaggeration, concealment, curiosity or misrepresentation; will ensure they maintain their personal presentation in dress, language and documentation to the highest possible standard; Will observe the provisions of the law and good manners regarding times and days when making the call and appointments.
1.2 Presenting Opportunity
An IR presenting the Business Plan at any time, conducting a Training Event or Seminar or I HEALTHY WORLD IR Meeting will:
not falsely represent to any person any details regarding the financial rewards available under the I HEALTHY WORLD Plan; not make any false or misleading representations about the features of I HEALTHY WORLD’s products, services and programmes, including as to their standard, quality, value, characteristics, accessories, uses for a particular purpose, merchantability or benefits; not make any false or misleading representations about the price of I HEALTHY WORLD products or services; not engage in conduct that is liable to mislead anyone as to the nature, manufacturing process,acteristics, suitability for purpose or quality of any I HEALTHY WORLD products or services; not make any false or misleading representations concerning the need by anyone for goods or services; make it thoroughly clear to any person to whom the IR discusses the opportunity that financial rewards to IRs are based on an IR’s individual performance; use official literature as approved by I HEALTHY WORLD including forms, scripts and other tools
1.3 Conducting Business
An IR must not at any time:
Take advantage of another person’s disabilities or weaknesses, such as illness, age, infirmity, lack of education or unfamiliarity with language; Actively solicit or demand orders for I HEALTHY WORLD products by anything other than an offer to collate any order an IR wishes to make, including by the use of physical force, undue harassment or coercion; Refuse to identify themselves when requested to do so.
1.4 Explaining the Business Plan
When presenting or discussing the I HEALTHY WORLD Business Plan and the Benefits which might be available, an IR must generally rely for reference on I HEALTHY WORLD literature and observe the following regarding the contents of the Business Plan:
If predictions as to profitability are made, they should reflect what an average person carrying on the Business would achieve under normal circumstances; If any estimates of profits are made, the assumptions on which they are based should be clearly stated; Where there is no previous experience on which to base expectations as to profitability, this should be stated when making the representation.
When presenting or discussing the I HEALTHY WORLD Business Plan, an IR must not make false representations concerning:
Any risks likely to be associated with carrying on the Business; The amount of time the average person would have to devote to carrying on the Business; The annual expenditure and the annual gross income which the average person carrying on the Business might expect and the method of calculating those figures.
*Part B: GENERAL OBLIGATIONS*
2.1 Authorisation Limit
Authorisation of an IR is limited. They shall refer any matter pertaining to I HEALTHY WORLD to the designated Company Representative. An IR shall not interfere in any decision-making process without prior written approval from the Company Representative.
2.2 Poaching Independent Representatives
I HEALTHY WORLD does not condone the intentional poaching of other competitors’ distributors or IRs from another line of referralship within the I HEALTHY WORLD Business.
USE OF I HEALTHY WORLD PROPERTY
As trademarks, logos and service marks are registered and owned by I HEALTHY WORLD and/or its affiliates, all written materials are the copyright of I HEALTHY WORLD. The use of trademarks, logos or service marks or the publication of copyright materials may only be undertaken with the written authorisation from I HEALTHY WORLD and not otherwise.
PRODUCT CLAIMS
I HEALTHY WORLD publishes detailed data about its products which is verifiable, accurate and complete. An IR must not make claims about any I HEALTHY WORLD products or services unless they are sourced from appropriate official I HEALTHY WORLD literature and accurately reflect the information contained in the appropriate literature.
OBLIGATIONS OF INDEPENDENT REPRESENTATIVE
5.1 Promote Ethical Business Practice
An IR will:
Ensure the IRs in his/her group are aware of this Code and at all times carry out their Business relationships either within the group or with IRs of the public in a lawful manner, with courtesy and integrity, and in accordance with this Code; Ensure they remain well informed regarding laws applicable to the Business and duties of an IR including other essential facts and public policies or regulations which may affect such Business and duties; Keep confidential and not unethically use information that may be of detriment to another IR’s Business.
5.2 I HEALTHY WORLD's Obligations
I HEALTHY WORLD will ensure that:
Its employees will at all times act in a manner which does not conflict with the best legitimate interests of an IR and carry out duties in accordance with professional courtesy and integrity; IRs are kept well informed regarding laws applicable to the Business and duties of IRs and other essential facts and public policies which affect such Business and duties and will comply with all the requirements thereof; Full cooperation of its employees is given to IRs with respect to advising them about matters which affect them; It acts in the IRs’ legitimate interest to the best of its abilities.
*Part C: APPLICATION OF THE CODE OF ETHICS*
I HEALTHY WORLD and an IR will accept the Code of Ethics entirely and observe its provisions.
6.1 Compliance
I HEALTHY WORLD and an IR will ensure full compliance of the Code:
In I HEALTHY WORLD’s case by Directors, Executives and all other employees; iIn the IR’s case by the IR and their Downlines.
6.2 Administration
I HEALTHY WORLD will administer its dealings with IRs in a manner that is conducive to compliance of the Code of Ethics.